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Actors map
Affinity diagram
Blueprint
Character profile
Cognitive walkthrough
Constructive interaction
Customer Journey Map
Design games
Evidencing
Experience prototype
Group sketching
Heuristic evaluation
Issue cards
Lego serious play
Mind map
Mock up
Moodboard
Motivation matrix
Offering map
Personas
Poster
Role playing
Role script
Rough prototyping
SERVICE IMAGE
Service prototype
Service specification
Storyboard
Storytelling
System map
TASK ANALYSIS GRID
Tomorrow headlines
TOUCHPOINTS MATRIX
Usability testing
Use cases
Wizard of Oz